Privacy Policy

Your privacy and data protection are important to us

Last updated: 7/4/2025

Introduction

The Memo ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS communication platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information:

  • Contact Information: Name, phone number, and other contact details you provide
  • Communication Records: SMS messages sent and received through our platform
  • Account Information: User credentials and account settings
  • Usage Data: Information about how you use our services

Automatically Collected Information

  • Device information and technical data
  • Log files and usage analytics
  • IP addresses and browser information

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide SMS communication services and manage your contacts
  • Communication: To send and receive SMS messages as requested
  • Account Management: To maintain and manage user accounts
  • Service Improvement: To analyze usage and improve our platform
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect against fraud and ensure platform security
Important: We do not sell your personal information to third parties or use it for marketing purposes without your explicit consent.

SMS Communication Practices

Consent and Opt-In

  • We only send SMS messages to recipients who have explicitly opted in
  • You can opt out at any time by replying "STOP" to any message
  • We maintain records of consent for compliance purposes

Message Content

  • We store message content for delivery and record-keeping purposes
  • Messages are transmitted through our SMS provider (Twilio)
  • We do not modify or monitor message content except for security and compliance

Carrier Information

When you use our SMS services, your mobile carrier may charge standard messaging rates. We are not responsible for carrier charges.

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted third-party providers (like Twilio) who help us deliver our services
  • Legal Requirements: When required by law, regulation, or valid legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes
Note: We never sell, rent, or lease your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Access controls and authentication requirements
  • Regular security assessments and monitoring
  • Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

You may request deletion of your personal information at any time, subject to legal retention requirements.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-Out: Opt out of SMS communications at any time
  • Restriction: Request restriction of processing in certain circumstances
Easy Opt-Out: You can stop receiving SMS messages immediately by replying "STOP" to any message from our platform.

Third-Party Services

Twilio SMS Provider

We use Twilio as our SMS service provider. When we send SMS messages:

  • Twilio processes phone numbers and message content for delivery
  • Twilio has its own privacy policy governing their data practices
  • We ensure Twilio meets appropriate data protection standards

For more information about Twilio's privacy practices, please visit Twilio's Privacy Policy.

International Data Transfers

Your information may be processed and stored in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you a notification if required by law

Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

The Memo Privacy Team

Email: privacy@thememo.app

Subject Line: Privacy Policy Inquiry

We will respond to privacy-related inquiries within 30 days.

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